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delivery & returns policy

last updated: 10/06/25

track your order.

to track the status of your order, please visit our order tracking page here. if you have any questions regarding your order or need assistance, please feel free to contact us via email at hello@swypes.com.

 

delivery information.

shipping information

  • we provide free delivery for all orders above £20.00 within the uk.
  • for orders below this threshold, shipping costs will be calculated at checkout.
  • all orders are processed and dispatched within 24-48 hours of being placed, excluding weekends and public holidays.
  • estimated shipping times commence from the date of dispatch and are approximate, not guaranteed.
  • once an order has been placed, changes or cancellations cannot be accommodated.
if you have any concerns or queries regarding your order, please reach out to our customer support team at hello@swypes.com or refer to our faqs.


delivery options

  • standard shipping | 3-4 working days
  • express shipping | 1-2 working days

courier strikes

please note that external factors such as courier strikes may affect our standard delivery timeframes. while we strive to ensure timely delivery, we appreciate your patience and understanding during such occurrences. in the event of delays, we will endeavour to keep you informed and apologise in advance for any inconvenience caused.

out of stock

in the rare event that a product from your order is out of stock, we will promptly contact you to discuss suitable alternatives or issue a refund for the unavailable item.

pre-orders

if your order includes both in-stock and pre-ordered items, they will be shipped together once all products are available in stock.

late or lost orders

we advise customers to ensure the accuracy of delivery information provided during checkout. swypes is not liable for missing parcels due to incorrect addresses or delivery instructions. any discrepancies or issues with orders must be reported to us within 30 working days from the dispatch date.

items not received but tracking shows delivery

if tracking indicates delivery but you have not received your order, please contact the courier service for further assistance. we do not refund or replace items marked as delivered. 

order cancellations

orders may be cancelled if flagged by our fraud prevention system or due to address verification issues. if your order is cancelled and you believe it to be an error, please ensure payment details match billing information or consider using an alternative payment method.


subscriptions

subscription orders are eligible for free delivery on recurring deliveries. please note that delivery charges apply to the first subscription (unless the order total is £20 or more). no further delivery fees will be charged on subsequent subscription orders.

countries we don't ship to

unfortunately, we are currently unable to ship to countries outside of the united kingdom due to logistical constraints and regulatory restrictions, however we’re actively working behind the scenes to expand our shipping options and make swypes available worldwide soon.

returns information.

in the unlikely case that you wish to return your swypes product(s), you have 14 days (after the day you (or someone you nominate) receive them) to arrange a return.

you must meet all the following conditions to request a return for change of mind:

  • you request a refund for change of mind within 14 days from the day after the products are delivered to you, by following the steps set out below at ‘how to return to us’.
  • the products are in their original condition and have not been used, unsealed, or damaged by you. 
  • the products are in their original undamaged packaging with all product tags/seals still intact.
  • none of the exceptions below apply. 

exceptions

we are unable to accept returns for change of mind for goods sealed for hygienic purposes, if they have been unsealed.

how to return to us

  1. contact our team at hello@swypes.com to initiate a return. you should include details of your order confirmation and the items you are wishing to return in your email.
  2. place your return in a single parcel. you can use any packaging you like, as long as it is secure. please insert a copy of your order confirmation within the parcel.
  3. send the return back to us within 14 days of initiating your return to the address set out below. we recommend using a reliable, tracked delivery service, as we are not responsible to you for any loss or damage caused by your chosen delivery provider.
  4. your return will be processed, and you will receive the return amount to the same payment method used when placing your order, within 14 days of us receiving the items back.
     

cost of delivery for returns

we will not cover the costs of delivery or re-delivery for a change of mind return. you must cover these yourself.

we will pay the costs of return if:

  • the products are faulty or misdescribed.
  • there is an error in pricing or description.
  • your legal right to do so because we have done something wrong. 

if your return is accepted, we will send you an unpaid return shipping label, as well as instructions on how and where to send your package.

items sent back to us without requesting a return will not be accepted.

refunds

  • we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your mishandling. of we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • we will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. if approved, you’ll be automatically refunded on your original payment method within 10 business days. please remember it can take some time for your bank or credit card company to process and post the refund too. if more than 14 days have passed since we’ve approved your return, please contact us.

faulty items

if your item is faulty, please contact us at the contact details set out below. you may have rights under uk consumer laws, in addition to your right of return for change of mind.


for any additional questions or concerns regarding shipping, please contact us at hello@swypes.com.